Frequently Asked Questions
At SecondSkin we know skincare can sometimes feel overwhelming. Below are answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out to us through our Contact Us page!
Collapsible content
What skin types are Glow products suitable for?
SecondSkin products are formulated to be effective for all skin types, including sensitive skin. Each product page includes detailed information on which skin types and concerns the product is best suited for.
Are your products cruelty-free and vegan?
Yes! All SecondSkin products are 100% cruelty-free. We never test on animals, and our suppliers follow the same commitment. Additionally, many of our products are vegan—just check the product description for details.
What ingredients do you avoid in your products?
We avoid using harmful chemicals like parabens, sulfates, phthalates, synthetic fragrances, and artificial dyes. SecondSkin is committed to clean beauty, so we use natural and non-toxic ingredients that are safe and effective for your skin.
How do I know which product is right for me?
We offer a wide range of products for various skin types and concerns. You can browse our product categories based on your needs—whether it’s hydration, brightening, anti-aging, or soothing. If you need personalized advice, feel free to contact us, and our skincare experts will help guide you.
Do you offer any discounts or promotions?
We love treating our customers! Keep an eye on our website and social media for special promotions, seasonal sales, and new product launches. You can also sign up for our newsletter to receive 15% off your first order and future exclusive offers and discounts!
Do your products contain parabens, sulfates, or synthetic fragrances?
Nope. At SecondSkin we believe in clean beauty. Our products are free from parabens, sulfates, phthalates, and synthetic dyes or fragrances.
Where do do you ship?
We currently ship worldwide! We offer free shipping on all USA orders over $50 and flat rate shipping on all international orders!
how long does shipping take?
Standard shipping usually takes 5-7 business days, and expedited options are available at checkout.
how do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Can't find it? Reach out to [hello@wearesecondskin.com] and we'll help.
can i return or exchange an opened product?
Due to hygiene reasons, we can't accept returns on opened or used items-unless the product is defective or you had an adverse reaction ( we want to hear about that!)
Is it safe to shop on your site?
Yes- your security is a top priority. All payments are processed through secure, encrypted systems.
how can i get skincare advice or help choosing products?
We'd love to help! Send us an email at [hello@wearesecondskin.com] with some info about your skin type and goals, and we'll recommend the perfect routine.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Afterpay and Klarna.
What's your return policy?
Unopened, unused items can be returned within 14 days of delivery.
do you offer gift cards?
Yes! Digital gift cards are available in various amounts-perfect for skincare lovers. Check them our here.
how can i stay in the loop on new drops and promos?
Easy-sign up for our newsletter at the bottom of our home page, or follow us in Instagram [@wearesecondskin] for the latest updates.